The Operations and Technology Management subject group

Addressing the management challenges of organisational projects

The Operations & Technology Management group studies the design and management of intra- and inter-organisational projects, processes and routines that result in superior performance and competitive advantage for organisations. Deep engagement with partner organisations facilitates our focus on practice-based research. 

Group members address a wide spectrum of management challenges and employ a diverse set of research methods. These include theoretical, analytical, empirical, and behavioural models that draw from operations research, economics, psychology and sociology, as well as state-of-the-art data analytics techniques applied to large datasets. 

Operations and Technology Management concept.

Key research and teaching areas

The research interests of the group fall broadly into the following categories: 

  • Innovation and new product development (Stelios Kavadias, Christoph Loch, Nektarios Oraiopoulos) 
  • Healthcare operations (Feryal Erhun, Houyuan Jiang, Stefan Scholtes) 
  • Operations strategy (Jane Davies, Stelios Kavadias, Christoph Loch, Nektarios Oraiopoulos) 
  • Supply chain management and risk (Feryal Erhun, Danny Ralph) 
  • Behavioural decision-making and behaviour analytics (Christoph Loch, Kishore Sengupta, David Stillwell)

Research centres  

Group members have leading roles in the following research centres: 

Teaching

Faculty members of the Operations and Technology Management subject group teach on various masters and executive education programmes. 

Members

Meet our members including faculty, research and teaching staff, PhD students, and honorary appointees.

View faculty

View PhD candidates

View honorary appointments

Subject group head

Feryal Erhun

Professor of Operations and Technology Management

Academic Director, Wo+Men’s Leadership Centre

Feryal Erhun is Professor of Operations and Technology Management at Cambridge Judge Business School, University of Cambridge. She is the Academic Director of the Wo+Men’s Leadership Centre at the School and a Co-Director of the Cambridge Centre for Health Leadership & Enterprise (with a focus on Equity, Diversity and Inclusion (EDI) in Healthcare).

Feryal’s research interests include strategic interactions between stakeholders in supply chains, socially responsible operations, and healthcare operations. She is a strong proponent of practice-based research. Through collaborations with Intel Corporation, Cisco, Stanford University Medical Center, Public Health England and others, she has been able to combine her academic interests with stakeholders’ needs to deliver insights for both communities.

Feryal is an editorial board member of Management Science and Manufacturing and Service Operations Management. She is a board member of the Production and Operations Management Society, and she has served as the President-elect (2020-2021) and the President (2021-2022) of the Manufacturing and Service Operations Management Society. During her presidency, she focused on increasing the transparency of academic institutions on EDI policies.

View Feryal’s profile

Publishing output

Journals publishing

Group members actively contribute to both academic and business communities. They have published in top-tier academic journals such as:  

  • Management Science 
  • Operations Research 
  • Manufacturing and Service Operations Management 
  • Journal of Operations Management 
  • Production and Operations Management 
  • Mathematics of Operations Research 
  • Proceedings of the National Academy of Sciences 
  • Journal of Personality and Social Psychology

Journals editing

Group members have also published in top-tier management journals such as Harvard Business Review and MIT Sloan Management Review and they currently serve or have served as associate editors at journals such as:  

  • Management Science 
  • Operations Research 
  • Manufacturing and Service Operations Management 
  • Journal of Operations Management 
  • Production and Operations Management. 

Selected publications

Industry and policy engagement 

Regional, national and international organisations

Members of the Operations and Technology Management group engage frequently with organisations in the business and public sectors. Their research agenda is stimulated by regular contacts with senior personnel of regional, national and international organisations such as:  

  • Bank of China 
  • British Airways 
  • BP 
  • Ernst & Young 
  • Ofgem 
  • Defra 
  • Shell 
  • UK Department for Transport 
  • NICE 
  • Cambridge University Hospitals

Recent and current engagement projects undertaken by members of the group include: 

  • Professor Stefan Scholtes, Professor Feryal Erhun, Dr Houyuan Jiang, together with colleague Dr Paul Kattuman and PhD students Lidia Betcheva, Tom Pape and Antoine Feylesouffi, started a research collaboration with Addenbrookes Hospital and the East of England Region to support the local NHS response to the COVID-19 emergency. Their work has served a population of seven million people in the East of England, supporting key timely decisions in terms of hospital and ICU beds, lockdown easing measures and hospital activities. 
  • Professor Stelios Kavadias completed his sabbatical at AstraZeneca in 2019, where he helped the R&D portfolio & project management executives in exploring ways by which AstraZeneca could increase their R&D productivity. His effort led to the creation of a standardised template with sets of questions that help project teams to check that they are not being overly risk adverse and that they are considering the implications of their decisions and phase plans on drugs’ approval time. 
  • Professor Danny Ralph has been supporting several businesses through the Cambridge Centre for Risk Studies (CCRS) that he directs. The Centre has established itself at the forefront of research into cyber risk insurance products and cyber risk management internationally. Their work has been used widely by a number of organisations including Risk Management Solutions (RMS), Pool Re, and Lloyd’s of London. 
  • Dr Benn Lawson worked with a global automotive producer to understand the profitability implications of building vehicles to customer order versus building to stock. He is also working with a sustainability-focused NGO to assess the effects of worker empowerment interventions in supplier factories. 
  • Dr Aris Oraiopoulos has consulted with companies in the pharmaceutical industry on strategies for drug development. 
  • Dr Kishore Sengupta has served as advisor on several projects with the US Government Department of Defense and NASA, and has consulted with organisations in Silicon Valley and Hong Kong. He has also worked at the AT&T Network Software Center (now Lucent Technologies) and Ernst & Young. 

Research seminars

Upcoming seminars

Join our Operations and Technology Management seminar with Dr Gökçe Esenduran, Daniels School of Business, Purdue University.

Past seminars

2024

Join our Operations and Technology Management seminar with Cao Yiyin, City University of Hong Kong.

Join our Operations and Technology Management seminar with Professor Lusheng Shao, University of Melbourne.

Join our Operations and Technology Management seminar with Professor Mirko Kremer, Frankfurt School of Finance and Management.

Join our Operations and Technology Management seminar with Dr Michael Freeman, INSEAD.

2023

Michaelmas term

A Operations and Technology Management seminar with Professor Brian Denton, Michigan University.

Easter term

24 April 2023 | 11:30-13:30, Room W4.03, Cambridge Judge Business School

Using Process Data to Detect Lies in Supply Chain E-business

Yingshuai Zhao, Assistant Professor, University of Cologne

25 May 2023 | 13:00-14:30, Castle Teaching Room, Cambridge Judge Business School

Algorithm, Human, or the Centaur: How to Enhance Clinical Care?

Professor Agni Orfanoudaki, Saïd Business School of Oxford University

7 June 2023 | 12:30-14:00, Room W2.01, Cambridge Judge Business School

Bayesian Demand Learning and Revenue Management under Limited Capacity

Mihalis Markakis, Associate Professor of Operations, Information and Technology, IESE Business School

Lent term

6 March 2023 | 12:30-14:00, Room W4.03, Cambridge Judge Business School

Choice, Fashion and the Environment

Aydın Alptekinoğlu, Professor of Operations and Supply Chain Management and Robert G. Schwartz University Endowed Fellow in Business Administration, Penn State’s Smeal College of Business

14 March 2023 | 12:30-14:00, Castle Teaching Room, Cambridge Judge Business School

Information Design of a Delegated Search

Shouqiang Wang, Associate Professor of Operations Management, Naveen Jindal School of Management, the University of Texas at Dallas

16 March 2023 | 14:30-16:00, Room W2.02, Cambridge Judge Business School

Purposeful Design for AI-augmented Healthcare: Harnessing Physician-in-the-loop Systems to Improve the Patient Journey

Professor Tinglong Dai, Johns Hopkins Carey Business School

22 March 2023 | 11:45-14:00, Room W4.03, Cambridge Judge Business School

Personalising Interventions in Behavioural Health

Professor Jónas Oddur Jónasson, MIT Sloan School of Management

28 March 2023 | 12:30-14:00, Castle Teaching Room, Cambridge Judge Business School

Stochastic Capacity Investment in the Presence of Production Resources

Onur Boyabatli, Associate Professor, Lee Kong Chian School of Business, Singapore Management University

30 March 2023 | 12:30-14:00, Room W4.05, Cambridge Judge Business School

The Effect of Voting Structure on New Product Evaluation Decisions: Advisory Committees at the FDA

Panos Markou, Assistant Professor, UVA Darden School of Business

2020

Lent term

9 January 2020 | 12:30-14:00, Lecture Theatre 4, Cambridge Judge Business School

GAMA: Quantum and Quantum-inspired Algorithms

Professor Sridhar Tayur, Tepper School of Business, Carnegie Mellon University

11 February 2020 | 12:30-14:00, Room 217 (Keynes House), Cambridge Judge Business School

Hospitalisation vs Home Care: Treating Haematology Patients under Scarce Capacity

Dr Galit Yom-Tov, Industrial Engineering and Management Technion-Israel Institute of Technology (IE&M)

2019

Michaelmas term

15 November 2019 | 12:30-14:00, Room 217 (Keynes House), Cambridge Judge Business School

How Does Multichannel Quality Information Affect Consumer Choice of Services? Social Media vs Government Report Cards

Dr Susan Feng Lu, Krannert School of Management, Purdue University

29 November 2019 | 14:00-15:30, Room 217 (Keynes House), Cambridge Judge Business School

Supply Chain Competition: A Market Game Approach

Dr Gizem Korpeoglu, Bilkent University

Easter term

19 July 2019 | 12:30-14:00, Room KH217, Cambridge Judge Business School

Data-driven Healthcare, Big and Small

Dr Z. Justin Ren, Boston University Questrom School of Business

30 August 2019 | 12:30-14:00, Room KH217, Cambridge Judge Business School

Pride and Prejudice: the Human Side of Interventional Cardiology

Dr Tinglong Dai, Johns Hopkins University

Lent term

1 March 2019 | 12:30-14:00, Room 217 (Keynes House), Cambridge Judge Business School

Hospital Readmissions Reduction Program (HRRP) Does Not Provide the Right Incentives: Issues and Remedies

Professor Tolga Tezcan, London Business School

15 March 2019 | 13:30-14:30, Room 217 (Keynes House), Cambridge Judge Business School

Predicting Surgery Duration: Physician Input, Statistical Models and Combined Models

Professor Song-Hee Kim, Usc Marshall School of Business

15 March 2019 | 12:30-13:30, Room 217 (Keynes House), Cambridge Judge Business School

Examining Health Workforce Perceptions of Organisational Expectations in Disasters: Leadership Considerations

Dr Daniel Barnett, Bloomberg School of Public Health

2018

Michaelmas term

9 October 2018 | 12:00-14:00, Room W2.01, Cambridge Judge Business School

Establishing Trust and Trustworthiness in Global Businesses

Professor Özalp Özer, Jindal School of Management

Easter term

18 May 2018 | 12:30-14:00, Room W4.03, Cambridge Judge Business School

Unintended Consequences of Hospital Regulation: The Case of the Hospital Readmissions Reduction Program (HRRP)

Dr Nicos Savva, London Business School

22 May 2018 | 12:30-14:00, Room W2.02, Cambridge Judge Business School

The Effect of Flexibility in Delegating Innovation

Dr Morvarid Rahmani, Scheller College of Business, Georgia Tech

Lent term

9 January 2018 | 12:30-14:00, Room W2.01, Cambridge Judge Business School

Supply Chain Management through Cascading

Dr Feryal Erhun, Cambridge Judge Business School

16 January 2018 | 13:00-14:00, Room W2.02, Cambridge Judge Business School

A Large-scale Optimisation Model for Replicating Portfolios in the Life Insurance Industry

Professor Karl Schmedders, University of Zurich

12 March 2018 | 12:00-14:00, Castle Teaching Room, Cambridge Judge Business School

Project Selection and Investment Carryovers in the Drug Development Process

Panos Markou, Cambridge Judge Business School

20 March 2018 | 12:30-14:00, Room W2.01, Cambridge Judge Business School

Warning Against Recurring Risks: An Information Design Approach

Professor Francis de Véricourt, European School of Management and Technology

23 March 2018 | 12:30-14:00, Room W4.03, Cambridge Judge Business School

Proactive Customer Service: Operational and Economic Analysis

Dr Tolga Tezcan, London Business School

Top