The Operations and Technology Management subject group

Addressing the management challenges of organisational projects

The Operations and Technology Management group studies the design and management of intra- and inter-organisational projects, processes and routines that result in superior performance and competitive advantage for organisations. Deep engagement with partner organisations facilitates our focus on practice-based research.

Group members address a wide spectrum of management challenges and employ a diverse set of research methods. These include theoretical, analytical, empirical, and behavioural models that draw from operations research, economics, psychology and sociology, as well as state-of-the-art data analytics techniques applied to large datasets.

Operations and Technology Management concept.

Key research and teaching areas

The research interests of the group fall broadly into the following categories:

Innovation and new product development (Stelios Kavadias, Christoph Loch, Nektarios Oraiopoulos)
Healthcare operations (Feryal Erhun, Houyuan Jiang, Stefan Scholtes)
Operations strategy (Jane Davies, Stelios Kavadias, Christoph Loch, Nektarios Oraiopoulos)
Supply chain management and risk (Feryal Erhun, Danny Ralph)
Behavioural decision-making and behaviour analytics (Christoph Loch, Kishore Sengupta, David Stillwell)

Research centres

Group members have leading roles in the following research centres:

Teaching

Faculty members of the Operations and Technology Management subject group teach on various masters and executive education programmes.

Members

Meet our members including faculty, research and teaching staff, PhD students, and honorary appointees.

View faculty

View PhD candidates

View honorary appointments

Subject group head

Stylianos (Stelios) Kavadias

Margaret Thatcher Professor of Enterprise Studies in Innovation and Growth

PhD (INSEAD)

View Stelios's profile

Journals publishing

Group members actively contribute to both academic and business communities. They have published in top-tier academic journals such as:

Management Science
Operations Research
Manufacturing and Service Operations Management
Journal of Operations Management
Production and Operations Management
Mathematics of Operations Research
Proceedings of the National Academy of Sciences
Journal of Personality and Social Psychology

Journals editing

Group members have also published in top-tier management journals such as Harvard Business Review and MIT Sloan Management Review and they currently serve or have served as associate editors at journals such as:

Management Science
Operations Research
Manufacturing and Service Operations Management
Journal of Operations Management
Production and Operations Management.

Selected publications

Bobroske, K., Freeman, M., Huan, L., Cattrell, A. and Scholtes, S. (2022) “Curbing the opioid epidemic at its root: the effect of provider discordance after opioid initiation.” Management Science (DOI: 10.1287/mnsc.2021.4252) (published online Jan 2022) (available online)
Drakeman, D.L., Drakeman, L.N. and Oraiopoulos, N. (2022) From breakthrough to blockbuster: the business of biotechnology. Oxford: Oxford University Press (forthcoming)
Ladas, K., Kavadias, S. and Loch, C. (2022) “Product selling versus pay-per-use service: a strategic analysis of competing business models.” Management Science (DOI: 10.1287/mnsc.2021.4125) (published online Oct 2021)

Betcheva, L., Erhun, F. and Jiang, H. (2021) “Healthcare supply chains.” In: Choi, T.Y., Li, J.J., Rogers, D.S., Schoenherr, T. and Wagner, S.M. (eds.) The Oxford handbook of supply chain management. New York: Oxford University Press (DOI: 10.1093/oxfordhb/9780190066727.013.13)
Betcheva, L., Erhun, F. and Jiang, H. (2021) “Supply chain thinking in healthcare: lessons and outlooks.” Manufacturing and Service Operations Management, 23(6): 1333-1353 (DOI: 10.1287/msom.2020.0920)
Dredge, C. and Scholtes, S. (2021) “The health care utility model: a novel approach to doing business.” New England Journal of Medicine Catalyst, 8 July 2021 (DOI: 10.1056/CAT.21.0189) (available online)
Feduzi, A., Faulkner, P., Runde, J., Cabantous, L. and Loch, C. (2021) “Heuristic methods for updating small world representations in strategic situations of Knightian uncertainty.” Academy of Management Review (DOI: 10.5465/amr.2018.0235) (published online Oct 2020)
Freeman, M., Robinson, S. and Scholtes, S. (2021) “Gatekeeping, fast and slow: an empirical study of referral errors in the emergency department.” Management Science, 67(7): 4209-4232 (DOI: 10.1287/mnsc.2020.3711)
Freeman, M., Savva, N. and Scholtes, S. (2021) “Economies of scale and scope in hospitals: an empirical study of volume spillovers.” Management Science, 67(2): 673–697 (DOI: 10.1287/mnsc.2019.3572)
Kavadias, S. and Hutchison-Krupat, J. (2021) “A framework for managing innovation.” In: Druehl, C. and Elmaghraby, W. (eds.) Pushing the boundaries: frontiers in impactful OR/OM research (INFORMS TutORials in Operations Research). Catonsville, MD: INFORMS, pp.202–228 (DOI: 10.1287/educ.2020.0219)
Loch, C., Kavadias, S. and Yang, B.C. (2021) “Making strategy execution work.” Management and Business Review, 1(1): 25-40
Soufani, K. and Loch, C. (2021) “Circular supply chains are more sustainable. Why are they so rare?” Harvard Business Review, 15 June 2021
Sridhar, K., Ralph, D. and Copic, J. (2021) “3 strategies to secure your digital supply chain.” Harvard Business School, 9 August 2021
Tang, Y., Jiang, H., Xie, J. and Zheng, Z. (2021) “A queueing model for customer rescheduling and no-shows in service systems.” Operations Research Letters, 49(6): 821-828 (DOI: 10.1016/j.orl.2021.09.002)
van der Schaar, M., Alaa, A.M., Floto, A., Gimson, A., Scholtes, S., Wood, A., McKinney, E., Jarrett, D., Lio, P. and Ercole, A. (2021) “How artificial intelligence and machine learning can help healthcare systems respond to COVID-19.” Machine Learning, 110(1): 1–14 (DOI: 10.1007/s10994-020-05928-x)

Agrawal, V. and Oraiopoulos, N. (2020) “The role of decision rights in codevelopment initiatives.” Manufacturing and Service Operations Management, 22(4): 645-867 (DOI: 10.1287/msom.2019.0775)
Ahmad, M.G. and Loch, C. (2020) “What do the followers want? The core functions of leadership.” Leadership Quarterly, 31(2): 101293 (DOI: 10.1016/j.leaqua.2019.04.003)
Cousins, P., Dutordoir, M., Lawson, B. and Quariguasi Frota Neto, J. (2020) “Shareholder wealth effects of modern slavery regulation.” Management Science, 66(11): 4921-5484 (DOI: 10.17863/CAM.43261)
Drakeman, D.L. and Oraiopoulos, N. (2020) “The risk of de-risking innovation: optimal R&D strategies in ambiguous environments.” California Management Review, 62(3): 42-63 (DOI: 10.1177/0008125620915289)
Jiang, H., Pang, Z. and Savin, S. (2020) “Performance incentives and competition in healthcare markets.” Production and Operations Management, 29(5): 1145-1164 (DOI: 10.1111/poms.13163)
KC, D.S., Scholtes, S. and Terwiesch, C. (2020) “Empirical research in healthcare operations: past research, present understanding, and future opportunities.” Manufacturing and Service Operations Management, 22(1): 73-83 (DOI: 10.1287/msom.2019.0826)
Lange, R.-J., Ralph, D. and Støre, K. (2020) “Real-option valuation in multiple dimensions using Poisson optional stopping times.” Journal of Financial and Quantitative Analysis, 55(2): 653-677 (DOI: 10.1017/S0022109019000048)
Oraiopoulos, N. and Kavadias, S. (2020) “Is diversity (un)biased? Project selection decisions in executive committees.” Manufacturing and Service Operations Management, 22(5): 869-1106 (DOI: 10.1287/msom.2019.0782)
Tuveson, M., Ralph, D. and Alexander, K. (eds.) (2020) Beyond bad apples: risk culture in business. Cambridge: Cambridge University Press.
Tuveson, M. and Ralph, D. (2020) “A network view of tone at the top and the role of opinion leaders.” In: Tuveson, M., Ralph, D. and Alexander, K. (eds.) Beyond bad apples: risk culture in business. Cambridge: Cambridge University Press, pp.73-102 (DOI: 10.1017/9781316996959.004)

Chae, S., Lawson, B., Kull, T.J. and Choi, T.Y. (2019) “To insource or outsource the sourcing? A behavioral investigation of the multi-tier sourcing decision.” International Journal of Operations and Production Management, 9(3): 385-405 (DOI: 10.1108/IJOPM-04-2018-0231)
Cousins, P., Lawson, B., Petersen, K. and Fugate, B. (2019) “Investigating green supply chain management practices and performance: the moderating roles of supply chain ecocentricity and traceability.” International Journal of Operations and Production Management, 39(5): 767-786 (DOI: 10.1108/IJOPM-11-2018-0676)
Han, L., Fine, J., Robinson, S.M., Boyle, A.A., Freeman, M. and Scholtes, S. (2019) “Is seniority of emergency physician associated with the weekend mortality effect? An exploratory analysis of electronic health records in the UK.” Emergency Medicine Journal, 36(12): 708-715 (DOI: 10.1136/emermed-2018-208114)
Holmström, J., Holweg, M., Lawson, B., Pil, F.K. and Wagner, S.M. (2019) “The digitalization of operations and supply chain management: theoretical and methodological implications.” Journal of Operations Management, 65(8): 728-734 (DOI: 10.1002/joom.1073)
Holweg, M., Lawson, B. and Pil, F.K. (2019) “How digital fulfillment is changing manufacturing.” Harvard Business Review, 15 March 2019
Jiang, H. and Sodhi, M.S. (2019) “Analyzing the proposed reconfiguration of accident-and-emergency facilities in England.” Production and Operations Management, 28(7): 1837-1857 (DOI: 10.1111/poms.13020)
Kattuman, P., Loch, C. and Kurchian, C. (2019) “Management succession and success in a professional soccer team.” PLoS ONE, 14(3): e0212634 (DOI: 10.1371/journal.pone.0212634)
Kuntz, L., Scholtes, S. and Sulz, S. (2019) “Separate and concentrate: accounting for patient complexity in general hospitals.” Management Science, 65(6): 2482-2501 (DOI: 10.1287/mnsc.2018.3064)
Loch, C. and Sommer, S. (2019) “The tension between flexible goals and managerial control in exploratory projects.” Project Management Journal, 50(5): 524-537 (DOI: 10.1177/8756972819870062)
Lawson, B., Potter, A., Pil, F. and Holweg, M. (2019) “Supply chain disruptions: the influence of industry and geography on firm reaction speed.” International Journal of Operations and Production Management, 39(9/10): 1076-1098 (DOI: 10.1108/IJOPM-04-2018-0225)
Neuberger, A., Oraiopoulos, N. and Drakeman, D.L. (2019) “Renovation as innovation: is repurposing the future of drug discovery research?” Drug Discovery Today, 24(1): 1-3 (DOI: 10.1016/j.drudis.2018.06.012)
Oughton, E., Ralph, D., Pant, R., Leverett, E., Copic, J., Thacker, S., Dada, R., Ruffle, S., Tuveson, M. and Hall, J.W. (2019) “Stochastic counterfactual risk analysis for the vulnerability assessment of cyber-physical attacks on electricity distribution infrastructure networks.” Risk Analysis, 39(9): 2012-2031 (DOI: 10.1111/risa.13291)
Zhao, Y.-B., Jiang, H. and Luo, Z.-Q. (2019) “Weak stability of ℓ1-minimization methods in sparse data reconstruction.” Mathematics of Operations Research, 44(1): 173-195 (DOI: 10.1287/moor.2017.0919)

Feduzi, A., Runde, J., Cabantous, L., Faulkner, P. and Loch, C. (2018) “Updating ‘small world representations’ in strategic decision-making under extreme uncertainty.” Academy of Management Proceedings, 2018(1) (DOI: 10.5465/AMBPP.2018.141)
Holweg, M., Davies, J., De Meyer, A., Lawson, B. and Schmenner, R. (2018) Process theory: the principles of operations management. Oxford: Oxford University Press.
Hutchison-Krupat, J. (2018) “Communication, incentives, and the execution of a strategic initiative.” Management Science, 64(7): 3380-3399 (DOI: 10.1287/mnsc.2017.2758)
Hutchison-Krupat, J. and Kavadias, S. (2018) “Organizational enablers for NPD portfolio selection.” IEEE Transactions on Engineering Management, 65(1): 59-71 (DOI: 10.1109/TEM.2017.2739647)
Lawson, B., Pil, F. and Holweg, M. (2018) “Multi-modal order fulfilment: concept and application.” Production and Operations Management, 27(2): 269-284 (DOI: 10.1111/poms.12801)
Loch, C., Mähring, M. and Sommer, S. (2018) “Supervising projects you don’t (fully) understand lessons for effective project governance by steering committees.” California Management Review, 59(2): 45-67 (DOI: 10.1177/0008125617697944)
Parpas, P., Ralph, D. and Wiesemann, W. (eds.) (2018) “Special issue on optimization models and algorithms for data science.” Mathematical Programming, 167(1) (DOI: 10.1007/s10107-017-1217-5)
van Oorschot, K.E., Sengupta, K. and Van Wassenhove, L.N. (2018) “Under pressure: the effects of iteration lengths on agile software development performance.” Project Management Journal, 49(6): 78-102 (DOI: 10.1177/8756972818802714)

Freeman, M., Savva, N. and Scholtes, S. (2017) “Gatekeepers at work: an empirical analysis of a maternity unit.” Management Science, 63(10): 3147-3167 (DOI: 10.1287/mnsc.2016.2512)
Loch, C.H. (2017) “Creativity and risk taking aren’t rational: behavioral operations in MOT.” Production and Operations Management, 26(4): 591–604 (DOI: 10.1111/poms.12666)
Loch, C.H. (2017) “Has megaproject management lost its way? Lessons from history.” In Flyvbjerg, B. (ed.) The Oxford handbook of megaproject management. Oxford: Oxford University Press, pp.21-38
Kornish, L.J. and Hutchison-Krupat, J. (2017) “Research on idea generation and selection: implications for management of technology.” Production and Operations Management, 26(4): 633-651 (DOI: 10.1111/poms.12664)
Krause, D., Luzzini, D. and Lawson, B. (2017) “Building the case for a single key informant in supply chain management survey research.” Journal of Supply Chain Management, 54(1): 42-50 (DOI: doi.org/10.1111/jscm.12159)
Neuberger, A., Oraiopoulos, N. and Drakeman, D.L. (2017) “Lemons, or squeezed for resources? Information symmetry and asymmetric resources in biotechnology.” Frontiers in Pharmacology, 8: 338 (DOI: 10.3389/fphar.2017.00338)
Newnham, M., Bunclark, K., Abraham, N., Almeida, L.A., Cannon, J., Clare, S., Doughty, N., Dunning, J., Ng, C., Ponnaberanam, A., Scholtes, S., Sheares, K., Speed, N., Taboada, D., Toshner, M., Tsui ,S., Jenkins, D. and Pepke-Zaba, J. (2017) “Camphor score: sustained improvement in patient reported outcomes following pulmonary endarterectomy in chronic thromboembolic pulmonary hypertension.” Thorax, 72: 0-0 (DOI: 10.1136/thoraxjnl-2017-210983.56)
Oraiopoulos, N. and Dunlop, W.C.N. (2017) “When science is not enough: a framework towards more customer-focused drug development.” Advances in Therapy, 34(7): 1572–1583 (DOI: 10.1007/s12325-017-0567-y)

Industry and policy engagement

Regional, national and international organisations
Examples of engagement projects

Regional, national and international organisations

Members of the Operations and Technology Management group engage frequently with organisations in the business and public sectors. Their research agenda is stimulated by regular contacts with senior personnel of regional, national and international organisations such as:

Bank of China
British Airways
BP
Ernst & Young
Ofgem
Defra
Shell
UK Department for Transport
NICE
Cambridge University Hospitals

Recent and current engagement projects undertaken by members of the group include:

Professor Stefan Scholtes, Professor Feryal Erhun, Dr Houyuan Jiang, together with colleague Dr Paul Kattuman and PhD students Lidia Betcheva, Tom Pape and Antoine Feylesouffi, started a research collaboration with Addenbrookes Hospital and the East of England Region to support the local NHS response to the COVID-19 emergency. Their work has served a population of seven million people in the East of England, supporting key timely decisions in terms of hospital and ICU beds, lockdown easing measures and hospital activities.
Professor Stelios Kavadias completed his sabbatical at AstraZeneca in 2019, where he helped the R&D portfolio & project management executives in exploring ways by which AstraZeneca could increase their R&D productivity. His effort led to the creation of a standardised template with sets of questions that help project teams to check that they are not being overly risk adverse and that they are considering the implications of their decisions and phase plans on drugs’ approval time.
Professor Danny Ralph has been supporting several businesses through the Cambridge Centre for Risk Studies (CCRS) that he directs. The Centre has established itself at the forefront of research into cyber risk insurance products and cyber risk management internationally. Their work has been used widely by a number of organisations including Risk Management Solutions (RMS), Pool Re, and Lloyd’s of London.
Dr Benn Lawson worked with a global automotive producer to understand the profitability implications of building vehicles to customer order versus building to stock. He is also working with a sustainability-focused NGO to assess the effects of worker empowerment interventions in supplier factories.
Dr Aris Oraiopoulos has consulted with companies in the pharmaceutical industry on strategies for drug development.
Dr Kishore Sengupta has served as advisor on several projects with the US Government Department of Defense and NASA, and has consulted with organisations in Silicon Valley and Hong Kong. He has also worked at the AT&T Network Software Center (now Lucent Technologies) and Ernst & Young.

Research seminars

Upcoming seminars

There are no upcoming research seminars. Please check back again later.

Past seminars

2024
2023
2020
2019
2018

2024

16
Dec

Organising for Collective Action Projects: An Analysis of the r/place Event

Join our Operations and Technology Management seminar with Dr Chan Tian Heong, Emory University.

29
Nov

Manufacturing-as-a-Service: Bringing Job Opportunities to the Base of the Pyramid

Join our Operations and Technology Management seminar with Dr Gökçe Esenduran, Daniels School of Business, Purdue University.

12
Jul

A Characterisation of Nash Equilibrium in Behavioural Strategies through Local Sequential Rationality and Self-Independent Beliefs

Join our Operations and Technology Management seminar with Cao Yiyin, City University of Hong Kong.

6
Jun

Multiproduct Price Competition on a Retail Platform

Join our Operations and Technology Management seminar with Professor Lusheng Shao, University of Melbourne.

13
May

Delegating Decisions and Blame to Humans and Machines

Join our Operations and Technology Management seminar with Professor Mirko Kremer, Frankfurt School of Finance and Management.

15
Jan

From Full-time to Flexi: Investigating the Impact of Workforce Shifts in Primary Care on Service Provision and Quality

Join our Operations and Technology Management seminar with Dr Michael Freeman, INSEAD.

2023

Michaelmas term

14
Nov

Optimisation in the Presence of Model Ambiguity in Markov Decision Process

A Operations and Technology Management seminar with Professor Brian Denton, Michigan University.

Easter term

24 April 2023 | 11:30-13:30, Room W4.03, Cambridge Judge Business School

Using Process Data to Detect Lies in Supply Chain E-business

Yingshuai Zhao, Assistant Professor, University of Cologne

25 May 2023 | 13:00-14:30, Castle Teaching Room, Cambridge Judge Business School

Algorithm, Human, or the Centaur: How to Enhance Clinical Care?

Professor Agni Orfanoudaki, Saïd Business School of Oxford University

7 June 2023 | 12:30-14:00, Room W2.01, Cambridge Judge Business School

Bayesian Demand Learning and Revenue Management under Limited Capacity

Mihalis Markakis, Associate Professor of Operations, Information and Technology, IESE Business School

Lent term

6 March 2023 | 12:30-14:00, Room W4.03, Cambridge Judge Business School

Choice, Fashion and the Environment

Aydın Alptekinoğlu, Professor of Operations and Supply Chain Management and Robert G. Schwartz University Endowed Fellow in Business Administration, Penn State’s Smeal College of Business

14 March 2023 | 12:30-14:00, Castle Teaching Room, Cambridge Judge Business School

Information Design of a Delegated Search

Shouqiang Wang, Associate Professor of Operations Management, Naveen Jindal School of Management, the University of Texas at Dallas

16 March 2023 | 14:30-16:00, Room W2.02, Cambridge Judge Business School

Purposeful Design for AI-augmented Healthcare: Harnessing Physician-in-the-loop Systems to Improve the Patient Journey

Professor Tinglong Dai, Johns Hopkins Carey Business School

22 March 2023 | 11:45-14:00, Room W4.03, Cambridge Judge Business School

Personalising Interventions in Behavioural Health

Professor Jónas Oddur Jónasson, MIT Sloan School of Management

28 March 2023 | 12:30-14:00, Castle Teaching Room, Cambridge Judge Business School

Stochastic Capacity Investment in the Presence of Production Resources

Onur Boyabatli, Associate Professor, Lee Kong Chian School of Business, Singapore Management University

30 March 2023 | 12:30-14:00, Room W4.05, Cambridge Judge Business School

The Effect of Voting Structure on New Product Evaluation Decisions: Advisory Committees at the FDA

Panos Markou, Assistant Professor, UVA Darden School of Business

2020

Lent term

9 January 2020 | 12:30-14:00, Lecture Theatre 4, Cambridge Judge Business School

GAMA: Quantum and Quantum-inspired Algorithms

Professor Sridhar Tayur, Tepper School of Business, Carnegie Mellon University

11 February 2020 | 12:30-14:00, Room 217 (Keynes House), Cambridge Judge Business School

Hospitalisation vs Home Care: Treating Haematology Patients under Scarce Capacity

Dr Galit Yom-Tov, Industrial Engineering and Management Technion-Israel Institute of Technology (IE&M)

2019

Michaelmas term

15 November 2019 | 12:30-14:00, Room 217 (Keynes House), Cambridge Judge Business School

How Does Multichannel Quality Information Affect Consumer Choice of Services? Social Media vs Government Report Cards

Dr Susan Feng Lu, Krannert School of Management, Purdue University

29 November 2019 | 14:00-15:30, Room 217 (Keynes House), Cambridge Judge Business School

Supply Chain Competition: A Market Game Approach

Dr Gizem Korpeoglu, Bilkent University

Easter term

19 July 2019 | 12:30-14:00, Room KH217, Cambridge Judge Business School

Data-driven Healthcare, Big and Small

Dr Z. Justin Ren, Boston University Questrom School of Business

30 August 2019 | 12:30-14:00, Room KH217, Cambridge Judge Business School

Pride and Prejudice: the Human Side of Interventional Cardiology

Dr Tinglong Dai, Johns Hopkins University

Lent term

1 March 2019 | 12:30-14:00, Room 217 (Keynes House), Cambridge Judge Business School

Hospital Readmissions Reduction Program (HRRP) Does Not Provide the Right Incentives: Issues and Remedies

Professor Tolga Tezcan, London Business School

15 March 2019 | 13:30-14:30, Room 217 (Keynes House), Cambridge Judge Business School

Predicting Surgery Duration: Physician Input, Statistical Models and Combined Models

Professor Song-Hee Kim, Usc Marshall School of Business

15 March 2019 | 12:30-13:30, Room 217 (Keynes House), Cambridge Judge Business School

Examining Health Workforce Perceptions of Organisational Expectations in Disasters: Leadership Considerations

Dr Daniel Barnett, Bloomberg School of Public Health

2018

Michaelmas term

9 October 2018 | 12:00-14:00, Room W2.01, Cambridge Judge Business School

Establishing Trust and Trustworthiness in Global Businesses

Professor Özalp Özer, Jindal School of Management

Easter term

18 May 2018 | 12:30-14:00, Room W4.03, Cambridge Judge Business School

Unintended Consequences of Hospital Regulation: The Case of the Hospital Readmissions Reduction Program (HRRP)

Dr Nicos Savva, London Business School

22 May 2018 | 12:30-14:00, Room W2.02, Cambridge Judge Business School

The Effect of Flexibility in Delegating Innovation

Dr Morvarid Rahmani, Scheller College of Business, Georgia Tech

Lent term

9 January 2018 | 12:30-14:00, Room W2.01, Cambridge Judge Business School

Supply Chain Management through Cascading

Dr Feryal Erhun, Cambridge Judge Business School

16 January 2018 | 13:00-14:00, Room W2.02, Cambridge Judge Business School

A Large-scale Optimisation Model for Replicating Portfolios in the Life Insurance Industry

Professor Karl Schmedders, University of Zurich

12 March 2018 | 12:00-14:00, Castle Teaching Room, Cambridge Judge Business School

Project Selection and Investment Carryovers in the Drug Development Process

Panos Markou, Cambridge Judge Business School

20 March 2018 | 12:30-14:00, Room W2.01, Cambridge Judge Business School

Warning Against Recurring Risks: An Information Design Approach

Professor Francis de Véricourt, European School of Management and Technology

23 March 2018 | 12:30-14:00, Room W4.03, Cambridge Judge Business School

Proactive Customer Service: Operational and Economic Analysis

Dr Tolga Tezcan, London Business School

Contact us

If you’d like to collaborate with the OTM group or get in touch with us for another reason email our Administrator, Emily Brown:

e.brown@jbs.cam.ac.uk

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Addressing the management challenges of organisational projects

Key research and teaching areas

Research centres

Teaching

Members

Subject group head

Stylianos (Stelios) Kavadias

Margaret Thatcher Professor of Enterprise Studies in Innovation and Growth

PhD (INSEAD)

Read more about Stylianos

Publishing output

Journals publishing

Journals editing

Selected publications

2022

2021

2020

2019

2018

2017

Industry and policy engagement

Regional, national and international organisations

Recent and current engagement projects undertaken by members of the group include:

Research seminars

Upcoming seminars

Past seminars

2024

16 Dec

Organising for Collective Action Projects: An Analysis of the r/place Event

29 Nov

Manufacturing-as-a-Service: Bringing Job Opportunities to the Base of the Pyramid

12 Jul

A Characterisation of Nash Equilibrium in Behavioural Strategies through Local Sequential Rationality and Self-Independent Beliefs

6 Jun

Multiproduct Price Competition on a Retail Platform

13 May

Delegating Decisions and Blame to Humans and Machines

15 Jan

From Full-time to Flexi: Investigating the Impact of Workforce Shifts in Primary Care on Service Provision and Quality

2023

Michaelmas term

14 Nov

Optimisation in the Presence of Model Ambiguity in Markov Decision Process

Easter term

Using Process Data to Detect Lies in Supply Chain E-business

Algorithm, Human, or the Centaur: How to Enhance Clinical Care?

Bayesian Demand Learning and Revenue Management under Limited Capacity

Lent term

Choice, Fashion and the Environment

Information Design of a Delegated Search

Purposeful Design for AI-augmented Healthcare: Harnessing Physician-in-the-loop Systems to Improve the Patient Journey

Personalising Interventions in Behavioural Health

Stochastic Capacity Investment in the Presence of Production Resources

The Effect of Voting Structure on New Product Evaluation Decisions: Advisory Committees at the FDA

2020

Lent term

GAMA: Quantum and Quantum-inspired Algorithms

Hospitalisation vs Home Care: Treating Haematology Patients under Scarce Capacity

2019

Michaelmas term

How Does Multichannel Quality Information Affect Consumer Choice of Services? Social Media vs Government Report Cards

Supply Chain Competition: A Market Game Approach

Easter term

Data-driven Healthcare, Big and Small

Pride and Prejudice: the Human Side of Interventional Cardiology

Lent term

Hospital Readmissions Reduction Program (HRRP) Does Not Provide the Right Incentives: Issues and Remedies

Predicting Surgery Duration: Physician Input, Statistical Models and Combined Models

Examining Health Workforce Perceptions of Organisational Expectations in Disasters: Leadership Considerations

2018

Michaelmas term

Establishing Trust and Trustworthiness in Global Businesses

16
Dec

29
Nov

12
Jul

6
Jun

13
May

15
Jan

14
Nov